Terms and Conditions

These general terms and conditions apply if you are a private individual and if the parts you order from Tubs Parts are intended for your own use. In any other case, please us to learn about the applicable terms of sale.

Our after-sales service is available by email at aide@tubs.parts or by phone at +33 4 82 53 36 89.

You have a 180-day withdrawal period, except in the exceptional case of a custom-made spa cover that has been specifically manufactured for you. Please return the purchased product in new condition and in its original packaging, and we will refund your purchase.

We apply the legal warranty or warranties in force in the country of delivery, including the legal conformity warranty and the warranty against hidden defects where applicable. Tubs Parts also offers you a two-year commercial warranty, regardless of your country of delivery. To claim these warranties, please contact us by email at aide@tubs.parts. If necessary, you can also reach us by mail at Tubs Parts, 380 rue des Prés, 74300 Cluses. The warranties have certain limitations. For more information, see the warranty page on our website.

Tubs Parts does not apply late penalties or fixed compensation per invoice.

Feel free to contact us for any information regarding these terms.