Tubs Parts frequently asked questions: Order and delivery management

Order, payment, customer account... we answer your most frequently asked questions here. If the answer to your question is not in our FAQ, send your request via our form, and our team will be happy to answer you as soon as possible!

• What are your delivery methods and times: France, Belgium, Luxembourg, Germany, Netherlands
• To which countries do you ship?
• How do I track my order?
• Can I place my order by phone?
• What is the minimum order amount?
• What payment methods can I use to pay for my order?
• Why does my credit card payment not work?
• How do I change or cancel my order?
• My package is indicated as delivered but I have not received it?
• Can I place an order without creating a Tubs account?
• How do I find my order invoice?
• The product I have just received is broken or defective, what should I do?

What are your delivery methods and times: France, Belgium, Luxembourg, Germany, Netherlands?

You can choose between standard delivery in 2 working days, or express delivery in 1 working day. In both cases, you can choose to be delivered directly to your home, or select a relay point nearby. Find all the details on our delivery methods and timelines on our Shipping & Returns page.

To which countries do you ship?

We deliver in Europe, in the DOM-TOM, Monaco, Norway, United Kingdom and Switzerland. You can find the complete list of delivery countries on our Shipping and Returns page.

How do I track my order?

Remember to check your email inbox. We send you an email to confirm the receipt of your order, then a new email to inform you of the shipment of your order. If your order is shipped in several packages, we will send you an email for each package. You can also track and manage your order in your [Tubs customer area link].

Can I place my order by phone?

We do not recommend it, because there is less risk of error if you place your order online. But you can make your purchases by phone with our team if you do not have an internet connection. The Tubs team is available by phone at +33 (0)4.82.53.36.89 during our opening hours, from Monday to Friday from 9am to 12pm and from 2pm to 5.30 pm.

What is the minimum order amount?

You can order from Tubs with no minimum purchase.For France, we offer standard delivery for all orders over €75. For orders under €75, the standard delivery fee is €5.95. To find out all about our delivery costs, please visit our Shipping and Returns page.

What payment methods can I use to pay for my order?

You can pay by credit card. We accept Visa, Eurocard, Mastercard and Carte Bleue.
Bank transfers are accepted only for professionals. Payment by check is authorized for banks located in metropolitan France only.

Why does my credit card payment not work?

If your payment is declined, first check that you did not make an error when entering your card information and the verification code sent by SMS. Payments also often fail due to an expired credit card.

Also check that your balance is sufficient to make the purchase. Finally, your credit card may not be configured to manage online payments. If everything is good, contact your bank to find out where the problem is.

How do I change or cancel my order?

Your order may be modified or canceled if it has not yet been shipped. Contact our team as soon as possible by phone at +33 (0) 4.82.53.36.89 during our opening hours, from Monday to Friday from 9am to 12pm and from 2pm to 5.30 pm, or by writing to us at aide@tubs.fr, and providing your order number.

If your order is already marked as "shipped", you can no longer cancel it. In this case, it will be sufficient to refuse the package to the delivery person upon receipt. It will be refunded when it returns to our warehouses.

My package is indicated as delivered but I have not received it?

Check the delivery address indicated on your invoice (go to [Your Orders link]).It may be that the carrier has left a delivery note in your mailbox or at your door. Follow the instructions on the map to pick up your package or arrange another delivery. Otherwise, check the surroundings of the delivery point. The carrier was able to deposit your package in your mailbox, at a neighbour's house, or in a safe place. Consult the contact details of the carrier and contact them. They may have additional information. Do not forget to have your tracking number to hand.If you have still not located your package, allow 24 hours from the date you were informed of the delivery of the package for it to arrive. If it is still not in your possession after 24 hours, contact us.

Can I place an order without creating a Tubs Parts account?

It is not possible to place an order without creating an account (here: https://www.tubs.fr/fr/login.php).

How do I find my order invoice?

Your invoices are available in your personal space in the "My link)" section. Simply click on the order in question and download your invoice. After placing an order, you will also receive the invoice by email.

The product I have just received is broken or defective, what should I do?

If you have received a damaged, out of service or incomplete product, contact us as soon as possible (call us at +33 (0) 4.82.53.36.89 during our opening hours, from Monday to Friday from 9am to 12pm and from 2pm to 5.30 pm, or send us an e-mail) and we will find the most suitable solution for your situation.